Regional Account Manager (HR Services)

Job Responsibilities:

Build, maintain, and execute and Account Strategy covering customer satisfaction and business growth objectives for each account.
Maintain an accurate forecast for incoming and outgoing revenues within your book of business.
Document all customer interactions and activities in Salesforce and internal applications where applicable, as well as opportunities and risks.
Develop second-tier clients into key accounts.
Monitor and be aware of competitors product and service strategies.
Serve as the primary point of contact for all strategic matters related to assigned global and regional accounts.
Coordinate and align with internal stakeholders across regions (APAC primarily, with occasional collaboration across EMEA, US, and LATAM).
Navigate and manage complex client structures, including global escalation paths and issue resolution frameworks.
Lead regular account reviews, ensuring service delivery meets contractual expectations and performance metrics.
Collaborate with internal teams (Operations, Compliance, Product, Finance, and Sales) to ensure a unified approach to client management and solutions delivery.
Proactively identify opportunities for account expansion and service optimization.
Present confidently to senior and C-level stakeholders across various regions and cultures.

Job Requirements:

Preferably 2+ years of experience in account management or client success roles
Minimum of 5 years working experience
Bachelors degree in Business or equivalent
Proven experience working within or managing accounts for multinational corporations (MNCs).
Strong understanding of MNC structures, communication protocols, and escalation matrices.
Exceptional interpersonal and communication skills, with experience engaging and influencing C-level executives across countries and cultures.
High degree of problem-solving ability and strategic thinking.
Comfortable managing priorities across APAC, and occasionally engaging with stakeholders from EMEA, US, and LATAM.
Preferably has prior regional exposure; if not, must be willing and comfortable collaborating with diverse internal and external stakeholders across regions (APAC primarily, with occasional collaboration across EMEA, US, and LATAM).

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

Tel: 6950 9748

Consultant in charge: So Boon Shyen, Debbie

EA Licence Number: 02C4944

Registration Number: R1111376